Everything clear, no fine print

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, AURAH PHARMA provides this notice to inform you, clearly and transparently, how it collects, uses, stores and protects your personal data.

Party responsible for your personal data

FARMACIAS MAGISTRALES, S.A. DE C.V. (RFC FMA1204194R5), owner of the brand AURAH PHARMA, with its address at Calle La Loma No. 45B, Col. Santa Úrsula Xitla, Alcaldía Tlalpan, C.P. 14420, Mexico City, is responsible for the processing, protection and confidentiality of the personal data you provide through its digital platform, mobile applications and any other electronic or physical means related to its services. In this notice, «AURAH PHARMA» refers to that company.

For any matter regarding your data, write to us at contacto@aurahpharma.com.

What personal data we collect

• Identification and contact. Full name, phone number and email address.
• Delivery. Shipping address: street and number, neighborhood (colonia), postal code, borough or municipality, state and delivery references.
• Invoicing. Only if you request an invoice: tax status certificate (constancia de situación fiscal), CFDI use, tax regime and email address.
• Purchase and payment. Products, amounts, payment method and order status. Your card details are entered directly on the payment platform and Aurah does not store them.
• Creators and distributors. If you apply to either of these programs: name, contact details, social media, city or work area and, only if the collaboration goes ahead, tax and payment information.
• Browsing. IP address, device and browser type, pages visited and cookie data (see the Cookie policy).
• Sensitive data (health). Only if you voluntarily choose to use the optional telemedicine service. Because it is sensitive personal data, we handle it with strict confidentiality and enhanced security measures. If you take the «Find your formula» quiz, what you share is used solely to suggest a combination to you.

What we use your data for

Necessary purposes (without them we cannot provide the service):

• Processing, tracking and shipping your purchases.
• Issuing the corresponding invoice.
• Complying with legal and regulatory obligations.
• Providing you with personalized customer service.
• Coordinating the optional telemedicine service, only when you choose to use it.
• Evaluating your application and managing the relationship, if you apply to the creator or distributor program.

Additional purposes (you may decline and your purchase is not affected):

• Sending you informational, commercial and promotional communications, always with the option to unsubscribe at any time.
• Measuring site usage, improving the site and showing you relevant advertising on search engines and social media, only after you accept the cookie notice.

If you do not want us to use your data for the additional purposes, write to us at contacto@aurahpharma.com or use the unsubscribe link in our messages.

Who we share your data with

AURAH PHARMA may share your personal data only in the following cases:

• With the logistics provider responsible for shipping your order.
• With health professionals, only if you use the optional telemedicine service. The video call takes place on Zoom, which acts as a technology provider and has its own privacy notice.
• With suppliers or third parties that support the operation of the platform (for example, payment processing, site hosting, email, messaging and, once you accept the cookie notice, analytics and advertising), under confidentiality agreements.
• When required by competent authorities, in accordance with applicable law.

Under no circumstances will AURAH PHARMA market, sell or rent your personal data to unrelated third parties without your express consent.

Your ARCO rights and how to exercise them

You may exercise at any time your rights of Access, Rectification, Cancellation or Opposition (ARCO). You may also revoke your consent or limit the use of your data.

Send a written request to contacto@aurahpharma.com including:

1. Your full name and a means of contact.
2. A clear description of the data regarding which you wish to exercise your rights and which right it concerns.
3. A valid official ID.

AURAH PHARMA will respond within a maximum of 20 business days.

Submit ARCO request

Use of cookies and similar technologies

Our platform may use cookies, web beacons and similar technologies to improve your experience, analyze browsing patterns and offer you personalized content. We activate them when you accept the cookie notice; more details in the Cookie policy. You can disable them in your browser, although this may limit how some site features work.

Minors

Our services are intended for people over 18 years of age. We do not knowingly collect data from minors; if we discover that we have, we delete it.

Retention and security

We protect your data with reasonable administrative, technical and physical measures to prevent its loss, misuse or unauthorized access. We retain it for as long as necessary for the purposes of this notice and for the periods required by applicable law.

Changes to the privacy notice

AURAH PHARMA reserves the right to modify or update this notice at any time to reflect legislative or regulatory changes or changes in the provision of its services. Any modification will be communicated through www.aurahpharma.com.

If you believe your rights were not respected

Write to us first: we want to resolve it with you. If you still believe your right to data protection was violated, you may go to the competent authority on personal data protection.

Acceptance

By using the AURAH PHARMA platform, you acknowledge that you have read, understood and consented to the terms set out here for the processing of your personal data.

About the services

This site is operated by FARMACIAS MAGISTRALES, S.A. DE C.V. (RFC FMA1204194R5), owner of the AURAH PHARMA brand, with its address at Calle La Loma No. 45B, Col. Santa Úrsula Xitla, Alcaldía Tlalpan, C.P. 14420, Mexico City. In these terms, «AURAH PHARMA» refers to that company.

The site offers online sales of women's wellness products formulated and made by Farmacias Magistrales, a company authorized by COFEPRIS. You can buy the available products directly, without a clinical history questionnaire or a mandatory prior medical consultation.

As a benefit included with your purchase, AURAH PHARMA offers you, optionally and at no additional cost, a telemedicine service with specialized doctors to answer questions about the use of the products. It is completely voluntary and is never a requirement to complete a purchase. It is offered Monday to Friday from 7:00 to 13:00 (Mexico City time), subject to the appointment availability of the assigned doctor, and the appointment is free of charge. Before using it, read the Telemedicine consent.

AURAH PHARMA does not guarantee specific results from the use of its products, nor the timeliness of dispatch carried out by third-party couriers. It reserves the right to reject any registration, or to suspend or cancel a user's access at its discretion, without this giving rise to any right to compensation.

Data collected and confidentiality

To process a purchase you must provide your full name, email address and phone number, your shipping address and, if you request an invoice, your billing information.

If you voluntarily choose to use the telemedicine service, you may be asked for relevant health information, which will be handled with strict confidentiality in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). More details in the Privacy notice.

Eligibility, account and security

You must be over 18 years of age. «User» means the person who accesses, registers on or uses the site's services. Registering on and using the site implies tacit or express acceptance of these terms and conditions.

The information you provide must be truthful, complete and up to date; otherwise, your request may be rejected or the service suspended. To delete an account, write to contacto@aurahpharma.com.

Prices and payment methods

Prices are in Mexican pesos (MXN). All prices include VAT (IVA). Shipping is not included and is quoted separately. You can pay with:

• Direct purchase on the site, by debit or credit card.
• Bank transfer.
• Cash deposit at OXXO.
• A secure payment link, at your request.

AURAH PHARMA reserves the right to change prices; new prices take effect from their publication on the site and apply to purchases made after that publication. The shipping cost is calculated based on your postal code and neighborhood (colonia), and you see it before paying.

AURAH PHARMA does not offer subscriptions or recurring charges. Current discounts apply to purchases of multiple jars of the same formula (3 jars, 10%; 6 jars, 15%) and, where applicable, to active promotional codes for a limited time. Unless otherwise stated, discounts cannot be combined with each other.

Cancellations, returns and refunds

Modifying or canceling an order. You may request a change to, or the cancellation of, an order already paid for, at no cost, during the first 4 hours after your purchase and always before the shipping label is generated. After that time, or once the label has been generated, changes are no longer possible and the return rules apply.

Products prepared to order. Because these products are formulated and prepared specifically for each order, no exchanges, returns or refunds are accepted in any of the following cases: (i) the first 4 hours after purchase have passed; (ii) the shipping label has already been generated; or (iii) the product has already been opened, shipped or delivered. These conditions apply for reasons of health safety, traceability and quality control. There are no refunds for a change of mind.

Non-personalized products. If offered, returns or exchanges may only be considered when the product is unopened, unused, in its original packaging and in resalable condition, and provided the law allows it. AURAH PHARMA may request evidence and accept or reject the request based on health and safety criteria.

Order fulfillment or shipping issues. If you receive a product with visible damage, missing items or an error attributable to the preparation of the order, report it within a maximum of 12 hours of receipt, with photos of the packaging, the shipping label and the contents, to contacto@aurahpharma.com. AURAH PHARMA will review the case and, where appropriate, may at its discretion offer a replacement, reshipment or an administrative adjustment. This does not apply when the issue results from improper handling after delivery, lack of evidence, incorrect information you provided or your absence at the address.

Lost or undelivered order. Your order travels insured by AURAH PHARMA. If the courier loses it or is unable to deliver it, we will reship it at no additional cost once the issue is confirmed with the courier. The same exceptions as in the previous paragraph apply regarding incorrect delivery information or absence attributable to you.

Improper charges. In the event of duplicate or improper charges attributable to processing errors, AURAH PHARMA may refund the corresponding amount once the issue is validated. The time it takes to be reflected depends on the issuing bank and the payment method.

The above is without prejudice to the rights granted to you by the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), which cannot be waived.

Invoicing

Under applicable tax law, you have the current fiscal year to request an invoice for your purchase. As an internal AURAH PHARMA policy, invoices are only issued within the month in which the purchase was made, plus two calendar days after the close of that month. After that period, the invoice can no longer be generated.

To request it, send your tax status certificate (constancia de situación fiscal), CFDI use, tax regime and an email address to contacto@aurahpharma.com.

Creator and distributor programs

AURAH PHARMA may offer programs for content creators and distributors to collaborate with the brand. These rules apply to anyone who applies or participates:

• Application. Submitting an application does not guarantee that you will be accepted. AURAH PHARMA may accept, reject or end the participation of any person when it deems necessary.
• Independent relationship. Participation does not create an employment relationship, partnership, association, franchise or legal representation. Each person acts on their own behalf and is responsible for their own tax obligations.
• Commercial terms. Prices, commissions, minimum orders, payment terms and any other financial conditions are agreed in writing with each person and are not part of these terms.
• Use of the brand. You may only use the Aurah Pharma name, logos, images and texts with authorization and for the purposes indicated to you. You may not present yourself as part of the company.
• What you can say. You must not promise cures or guaranteed results, or imply that the products diagnose, treat or prevent diseases. Use information consistent with the Health notice and, if you publish sponsored content, clearly disclose that it is sponsored.
• Personal data. The data in your application is handled as described in the Privacy notice. If you share data about your own customers, you are responsible for having their consent.
• Termination. You can stop participating whenever you want by notifying us in writing. AURAH PHARMA may suspend or end participation if these rules are breached or the brand's reputation is harmed.

Not for medical emergencies

The telemedicine service, when you choose to use it, is not intended for medical emergencies and does not replace urgent or in-person care when needed. If you have signs or symptoms of an emergency (for example, difficulty breathing, severe pain, loss of alertness, heavy bleeding or any life-threatening condition), go to an emergency service or call your local emergency services.

Suspension or cancellation of access

AURAH PHARMA may suspend or cancel access to the site or the services if your information cannot be validated, the established requirements are not met, payment is not made, these terms and conditions are breached or there is fraudulent use of the site.

License of use and intellectual property

AURAH PHARMA grants you a non-exclusive, revocable and non-transferable license to access and use the site in accordance with these terms. It does not imply any right of resale, commercial use, compilation or exploitation without authorization.

The Aurah Pharma brand, its logos, texts, images, videos and design are the property of AURAH PHARMA or are used with the authorization of their owners, and are protected by intellectual property laws. You may not copy them or use them for commercial purposes without written authorization.

Limitation of liability and indemnity

You declare that the information you provide is truthful, and you release AURAH PHARMA from liability for damages arising from false, incomplete or inaccurate information.

AURAH PHARMA is not liable for technical or typographical errors or damages arising from the use of or access to the site, nor for delays attributable to third parties (including, without limitation, logistics or courier services), without prejudice to the protection for lost or undelivered orders described in these terms. The services are provided «as is» and «as available». The content of the blog, social media and the quiz is informational and does not replace an assessment by a health professional.

Changes to the terms and conditions

AURAH PHARMA may modify or update these terms at any time. The current version is the one published on the site and bears the «Last updated» date. When changes are significant, it may notify you through reasonable means.

Contact and customer service hours

Email: contacto@aurahpharma.com
WhatsApp: 55 8719 8147
Customer service hours: Monday to Friday from 9:00 to 18:30 (Mexico City time).

Jurisdiction and applicable law

These terms and conditions are governed by the applicable laws of the United Mexican States. The parties submit to the jurisdiction of the competent courts of Mexico City, waiving any other jurisdiction that may correspond to them. This does not limit your right to go to the Federal Consumer Protection Agency (PROFECO) when the law allows.

Coverage and cost

We ship throughout the Mexican Republic. For now, we do not ship to other countries.

Shipping is always quoted by zone: the cost is calculated based on your postal code and neighborhood (colonia) and you see it when you pay on the site. If you buy via WhatsApp, send us those details and we'll give you a quote.

How long it takes to arrive

We prepare and dispatch your order within a maximum of 24 hours after payment is confirmed. Once shipped, it arrives in approximately 3 to 7 business days; timing varies depending on the destination and the courier. Business days are Monday to Friday, excluding public holidays.

AURAH PHARMA does not guarantee the timeliness of dispatch carried out by third-party couriers.

Track your order

As soon as it ships, we'll share your tracking number and tracking link by email or WhatsApp so you can follow it all the way to your door.

Canceling an order

You can request a change to, or the cancellation of, an order already paid for, at no cost, during the first 4 hours after your purchase. Once we generate the shipping label, changes are no longer possible. Write to us as soon as possible via WhatsApp or at contacto@aurahpharma.com.

Exchanges and returns

For reasons of health safety, traceability and quality control, no exchanges, returns or refunds are accepted for products once opened, for products prepared to order once the first 4 hours after purchase have passed, or for a change of mind.

For products not prepared to order (if offered), returns or exchanges are only considered when the product is unopened, unused, in its original packaging and in resalable condition, and provided the law allows it. All of the above is without prejudice to the rights granted to you by the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

If it arrives damaged, incomplete or with an error

Check the package when you receive it. If you notice visible damage, missing items or an error attributable to the preparation of the order, report it within the first 12 hours of receipt, with photos of the packaging, the shipping label and the contents, to contacto@aurahpharma.com.

We will review your case and, where appropriate, may at our discretion offer you a product replacement, a reshipment or an administrative adjustment. This does not apply when the issue results from improper handling after delivery, lack of evidence, incorrect information you provided or your absence at the address.

If it's lost or doesn't arrive

Your order travels insured by AURAH PHARMA. If the courier loses it or is unable to deliver it, write to us with your order or tracking number: we'll handle it with the courier and, once the issue is confirmed, we'll reship it at no additional cost. This does not apply when delivery failed due to incorrect address information or absence attributable to you.

Refunds for improper charges

If there are duplicate or improper charges attributable to processing errors, we refund the corresponding amount once the issue is validated. The time it takes to be reflected depends on your issuing bank and payment method.

Invoicing

Invoices are issued within the month of your purchase, plus two calendar days after the close of that month. See the information you need in the Terms and conditions.

What cookies are

They are small files your browser saves when you visit a site. They are used to remember your cart, recognize your device and understand which content you find useful. We also use similar tools, such as web beacons and the browser's local storage.

Which ones we use

• Necessary. They make the site work: they save your cart and session, protect payment, and remember your quiz progress and your cookie choice. Without them you couldn't make a purchase.
• Analytics. They tell us how many people visit the site, which pages they view and how it performs, without identifying you by name. For example, Google Analytics.
• Advertising and social media. They measure whether our ads work and help us show you relevant advertising on search engines and social media. For example, the Meta pixel (Facebook and Instagram), Google Ads or TikTok.

Third-party cookies

Analytics and advertising cookies are placed by external providers (such as Google, Meta or TikTok) and are also governed by their own privacy policies. They are only activated after you accept the cookie notice.

How long they last

Some are session cookies and are deleted when you close the browser; others are persistent and last from a few days to several months, depending on the tool. Your cookie choice is saved for 12 months; after that, we'll ask you again.

How to disable them

• You can block or delete them in your browser settings (Chrome, Safari, Firefox, Edge). If you block the necessary ones, parts of the site, such as the cart, may stop working.
• To withdraw your consent or ask any question, write to us at contacto@aurahpharma.com.

Your details

If cookies collect personal data, we handle it as described in our Privacy notice.

What our products are

Aurah Pharma formulas are made by Farmacias Magistrales, S.A. de C.V., a Mexican laboratory with a current health license from COFEPRIS. They are products designed to support your well-being: they do not replace a diagnosis, treatment or medical consultation, and they are not intended to diagnose, treat, cure or prevent any disease.

Before starting, consult your doctor if

• You are pregnant, breastfeeding or postpartum.
• You take medication or use contraceptives or another hormonal treatment.
• You have a diagnosed condition, such as PCOS, endometriosis, thyroid problems or another hormonal condition.
• You are allergic or sensitive to any ingredient. Always read the label.
• You have surgery scheduled.

How to use them responsibly

• Follow the dose and schedule for each formula and do not exceed it.
• Do not give them to anyone under 18 years of age.
• Keep them out of the reach of children.
• Use them as a complement to a varied diet and healthy habits, never as a substitute.

If you notice something unexpected

Every body reacts differently. If you have a reaction you didn't expect, stop taking it and consult your doctor. If you show signs of an emergency (difficulty breathing, severe pain, loss of alertness, heavy bleeding or any life-threatening condition), go to the emergency room or call 911.

Results

Some people notice changes in the first few weeks and others need more time. That's why we recommend taking them for a period of 3 to 6 months. Results vary from person to person and are not guaranteed.

Content and quiz

The articles, social media and the «Find your formula» quiz are for informational purposes. The quiz suggests combinations based on what you tell us, but it is not a diagnosis.

Telemedicine

It is an optional, free benefit for answering questions about the use of the products, Monday to Friday from 7:00 to 13:00 (Mexico City time), subject to the availability of the assigned doctor. Your request does not confirm the appointment: we will contact you to confirm the time and send you the link. It is not for emergencies and does not replace in-person care. Read the Telemedicine consent.

This document records your informed consent, after having received clear, accurate and appropriate information from the health professional about the expected benefits, risks, possible discomforts and foreseeable adverse effects of the telemedicine service.

Acceptance and revocation

By requesting your appointment and accepting this consent, you state that you have fully understood its content and that you agree to receive the optional telemedicine service through the AURAH PHARMA platform.

You may revoke this authorization at any time before the consultation begins, without needing to give reasons. In that case, the telemedicine service is canceled, without this affecting your product purchase in any way.

Purpose of the service

To allow AURAH PHARMA to connect, on an optional basis, anyone who wishes with specialized medical professionals to answer questions about the use of the products.

How it works

The consultation takes place by video call on Zoom, at the time confirmed with you. The consultation is not recorded: neither AURAH PHARMA nor the doctor records the audio or video, and we ask that you don't either. Zoom is an external provider with its own privacy notice. For the consultation to be useful and private, connect from a quiet place with a good signal.

Scope and limitations

You understand that a telemedicine consultation is not equivalent to an in-person consultation, because a detailed physical examination beyond what is observable is not possible, and that it has limitations inherent to the virtual format, such as possible connection, audio or video failures that may require the consultation to be interrupted or rescheduled. It is not intended for medical emergencies: if you have signs of an emergency, go to an emergency service or call 911.

Confidentiality and data processing

You acknowledge that all medical information you provide will be handled with strict confidentiality, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. See the Privacy notice.